1/4/18 Shipping Update

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1/4/18 Shipping Update

22 Comments

We now have the crucial missing PCBAs we needed to resume shipping, albeit with a bit more work than we were hoping. We received the three boards we were waiting on (motherboard, gimbal board, and camera board) and all three needed some minor re-work, which we have completed. Specifically, the camera board had solder on some debug pads, which caused them to intermittently short with a shielding can, the motherboard was missing a few components, and the gimbal board had an incorrect capacitor in one location. We have mostly fixed the issues with the Wi-Fi and tail boards we mentioned in the last update. This required remaking the Wi-Fi boards with a new vendor who could more reliably maintain impedance matching on the high speed digital traces and remaking the tail boards to solve a delamination issue between the rigid and flexible portions of the boards. That said, we are still getting a lower yield on our Wi-Fi boards than we need, due to issues with pad delamination on a tricky component, but we’re up to a tenable yield for ongoing shipments. There are a few boards for which we’ve received partial shipments and expect the remainder within one week, but this should not limit production. Shipment of the spare batteries is awaiting receipt of the rest of the battery boards, as the partial shipment we have received is needed for shipping out new units. The remainder of the parts needed are in stock and have been assembled to the extent possible.

We updated the Android app last week with the Out and Back feature, as well as a number of bug fixes and stability improvements. The team is working on implementing Virtual Wire tracking and Orbit shots on Android now, after which the Android app will have all the same main features as iOS.

 

  • Alain OUDDAH

    Reply

    Hello from France,

    Thanks for all details explaining your late delivery. But I still don’t know when you start shipping the SNAP !
    Sorry to tell you that if you don’t have full control on your components suppliers process why do you give false hope in saying “Orders Placed Today Ship January 2018”. Your product seems not to be available for a large scale demand.
    Any how, if by january 30th, i don’t have my Snap, I cancel my order and request my money back.
    Regards.
    Alain OUDDAH

  • Matthew Carr

    Reply

    Just out of curiosity.
    Given this chart: https://cdn-images-1.medium.com/max/1200/0*UE5n7Fkizvor5TKR.
    Why is the iOS app further along?
    Is it that much easier to develop for iOS?

  • Matthew Carr

    Reply

    The period at the end was important.
    You did not include it in the link.
    It’s a chart showing that Android currently is 86.2% of the smart-phone market…

    • James Squires

      Reply

      Got it. Those numbers don’t reflect Snap customers though. We surveyed our pre-sale customers a while back and found the 2/3rds of them used Apple products.

  • Dan

    Reply

    3 boards is why hundreds of customers waiting 3 years didn’t receive anything.

    • James Squires

      Reply

      That is a bit oversimplified and a bit longer than our pre-sale has been going on, but we understand how frustrating this is all the same. We are also very anxious to get everyone flying, and doing everything we can to speed things along.

  • Gizmo2001

    Reply

    I’m glad to hear that things seem to be moving along now for deliveries & even though I’d Love my second battery it is only right & fair that others get their Snaps first to enjoy the fun that I m enjoying!

  • Alain OUDDAH

    Reply

    Many thanks for your reply and glad that shipping is in progress. I just hope that before the end of the month I will get my SNAP. I cross my finger.
    Wish you all the best.

  • Matthew Carr

    Reply

    The “Get Snap” page still shows “Orders Placed Today Ship January 2018”.
    Are we all really going to get our Snaps in the next 20 days?

  • John

    Reply

    When you say you received 3 PCBA’s it isn’t clear if you 3 boards only or 3 groups of multiple boards. I find your posts a little cryptic. Can you inform us of how many Snaps you can produce and will be shipping or are in the process of shipping? I have one on order from early December and would like to have a timeframe estimate of shipping. Thanks.

  • Mark Kedrowski

    Reply

    And yet again! The vast majority of blog posts are “shipping… update… ” And, no (almost) no actual shipping – including a post is from May of 2017 titled, “we are really close!“

    I left this post on the last one from 12/18. Holy crap. F**<ing… Same… Thing… Still waiting for my August 2016 order!

    This is getting through to you, or is it again simply venting?! Rouse the troops, fire somebodies, or whatever it takes to light a fire under Vantage Robotics' asses and get this right and moving!

    • James Squires

      Reply

      We understand that waiting is frustrating—we get frustrated more than most when something causes delay. We are doing everything we can to move things along as quickly as possible here. Thanks for hanging on!

  • Kevin Theisen

    Reply

    I have been waiting since 9/2015 and still do not have my product!! And yet you are still selling them? How many have you actually delivered? I’m in several FB groups and have only talked to one person who claims to have his product.

  • Jack Lewis

    Reply

    Team. Getting it right prior to shipping, will, in the medium and long term assure your success. Focusing on shipping units, is…. well, just wrong. So says a semi-retired business guy (and patient customer).

    Keep on.

    Jack Lewis, Ottawa

  • Mark Lewis

    Reply

    I see that the delivery date has now changed to March for new orders. Does that mean that you’ve shipped out all the orders that promised delivery in January?

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