May 25, 2018 at 10:22 am
Cool trick if I had my Snap!
May 26, 2018 at 8:40 am
What are yall going to do for the people that have older units? I don’t feel that it is fair that I paid for the same product, and others are getting a much more advanced design.
May 28, 2018 at 10:04 am
We understand your concern Paul. This is something we had intense discussions on internally, debating whether or not it was fair to upgrade the hardware during the shipment of the same batch of pre-orders. Ultimately, we decided that we should ship the best product we can at any given moment, instead of waiting to implement improvements until all of the pre-order products had shipped. We felt that the improvement in the product over time was fair, given that the customers getting the improved product have waited longer. That said, we do plan to implement a trade-in program for older customers to get the improved design at whatever our cost is, as we want to make sure to bend over backwards to take care of our first customers. We’ll share details on this plan at the same time we make the full announcement of the hardware improvement.
May 26, 2018 at 6:26 pm
Love to Have one, but 899; 998 with extra battery is not really in my budget unfortunately. Unless it is gifted to me oh well
May 27, 2018 at 2:00 pm
Is it possible to send in our earlier production Snap to get these upgrades?
May 31, 2018 at 12:49 pm
We haven’t hashed out all the details, but do plan to implement a trade-in program at whatever our cost is.
June 1, 2018 at 11:34 am
I am very surprised after all the delays that you had to come up with such update. You guys are smarts engineers, came up with beautiful idea and awesome product but lacking of business experience is very obvious here. You made lot of people so excited and lot of them now are very disappointed and lost interest. Now you decided to come up with 2 different drone under the same version number!! not only I never saw that before but also you will make your pre-order customers who were loyal and got their drone already to be very upset.
I would really suggest to find a good business advisor to get you back on track. I really hate to see DJI the only leader in the market and I had high hopes that you will be the 1st American company to compete with them but with that kind of updates, I don’t feel this will happen. Anyways, I still wish you all the best.
June 1, 2018 at 12:22 pm
Thanks for the comment Adam. We certainly understand where you are coming from here. As Tobin mentioned in a previous comment, we decided that we should ship the best product we can at any given moment, instead of waiting to implement improvements until all of the pre-order products had shipped. We are not reinventing anything, but we are making improvements as we go. We have found that most users who are already flying are quite happy with their product, but will also do whatever we can to make sure everyone is treated fairly.
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