Home NewsShipping Update
  • Matthew Carr

    Reply

    Excellent…
    I can hardly wait!

  • Scott

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    Ordered November 2015… still no drone.

  • Chris

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    Is the fly by wire function working yet?
    What is your realistic flight time you have been acheiving?

  • Chris

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    Yeah I meant Virtual Wire.
    Sorry, what is OAB?
    What is your realistic flight times you have been getting during testing?

    • James Squires

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      So this is not set in stone, but the current plan is to go in this order: Out and Back (OAB), Orbit, then Virtual Wire.

      Snap’s spec is for a 20 minutes flight time, but we push it to 21 minutes all the time.

  • Gizmo2001

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    After reading this update a few times there is a lot of information here for those of us lucky enough to have our Snap’s & those who are patiently waiting for theirs.
    On a personal note for myself I”m really pleased to hear about the upcoming second battery & the WiFi extender & info on other repeaters as I feel like I could use more range now & go exploring a little further afield.
    It’s also nice to see more videos being posted from other users & Yes I will get out & some more shot myself.

    I did take some beautiful photos of a sunset over my little village the other night with the Church spire as a marker point for both Good & Bad..
    I got married there 24 years ago & opposite is my local Pub!.
    I’ll let you all work out which is Good or Bad, just in case my Wife reads this – Ouch!.

    Sadly I can’t seem to copy any photos onto this post but maybe James can help?

  • Chuck

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    There’s no commenting going on in here, where is everyone? Could they all be out flying their new snaps? lol ok…even i didnt think that was funny

  • AdamH

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    Chuck, I was wondering the same thing. The blog is quiet.

    Still waiting for mine to arrive – three weeks shy of two years of waiting . . .

  • Claudia

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    Well… as the holidays approach and we still don’t have our Snaps, we must once again start making arrangements for alternative gifts.

    Since absolutely NONE of VantageRobotics’ forecasts have proved remotely accurately, here is a thought to give us some indication as to the progress you are making in actually getting orders out the door. EACH and EVERY day, on your website, have a statement that indicates the order date for which Snaps are being shipped. For example, if you are shipping orders placed on 9/15/2017, the statement would be something like: “We are currently shipping orders made on 9/15/2017.” Heck, since you may be doing a range of days, then post “We are currently shipping orders made from 9/15/2017 to 9/25/2017”

    That is the VERY least you could do to provide some confidence in your latest projections and show some respect to those that have given you nearly $1000 almost 2 years ago and have only received meaningless projections. You could even indicate the percentage of orders that have been fulfilled – example: “We have shipped 3% of the pre-orders”

    I noticed that the “wait list” option is gone and people can place an order with the expectation of having their product in Dec 2017…. all I can say to them is…. “suckers”.

    • James Squires

      Reply

      Sorry to upset you here Claudia. We very much want to get you flying as quickly as possible, and are doing everything in our power to get units out the door. If you are interested in the status of your specific order, shoot us an email at contact@vantagerobotics.com

  • Matthew Carr

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    As a relative newcomer to the Snap community, my patience level has not yet been tested like Claudia’s apparently has.
    But I believe that her idea of a daily, or even weekly blog post as to the current state of the queue, would take up much less of your valuable time than answering multiple individual emails. And would also provide some insight to those who have been waiting so long. Perhaps keeping them a little less aggravated just knowing that you are doing everything in your power to get units out the door.

    Sometimes just knowing there’s things happening can make people a little more patient and understanding.
    Weeks between updates is just too long…
    Just my 2¢

    • James Squires

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      Thanks for the input Matthew. In practice, daily updates are more complicated than they sound. But we will continue to search for ways to keep you engaged while you wait.

  • Brad Kingsly

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    Claudia is right on target! Holding you accountable and smart enough not asking for number of units shipped – just the last order date that was fulfilled – the perfect solution.. I too have been waiting over a year.

    How is it “more complicated than they sound”? Please explain. Look up last ship date in the database of orders, copy the date and paste on website. How complicated is that?

    Here is a sample SQL Statement to get you started.
    SELECT TOP 1 * FROM snap_orders ORDER BY ShipDate desc

    The process could probably be automated in 1 or 2 hours. Contact me if you have problems.

  • Chris

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    How about a monthly update, yet another one has now passed us. Are you still on track to finish shipping preorders in December or are we looking Jan/Feb now?

  • Mike

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    Very good comment! Totally agree. “Information” they provide is not actually information.
    And I never got reply from their email about order status too.

  • Chris Choate

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    I would be happy (or less unhappy) if you would just have a short, one paragraph update every couple of weeks. You can skip all the generic video clips also, at this point they’re repetitive and boring.
    For those interested, I ordered October 15th, 2015 and still waiting…

  • chuck peck

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    hi james, was wondering if you mail out orders once a week, or do you do a daily mailing of units?

  • James Hattermann

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    Yep 2 years and waiting ,all talk and no show.

  • Fed Up With Excuses

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    Hey Tobin, James, Joe – man up and give us the real dates! No long stories with excuses and how hard to build. 2 years is 18 months too long. That 2 week return period is nonsense too. Who’s going to spend time in 25 degrees testing.

    • James Squires

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      Sorry to try your patience here. We would LOVE to know the exact date that you will get your unit, but the best we have is estimates.

  • Chris

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    “we will have most of the units shipped by the end of November and the balance complete by the end of December”
    We are 1/4 through Decemeber now and Chris Choate states they are not upto shipping Oct15 yet.
    Will the all preorders ship by December end or not?

    • James Squires

      Reply

      Sorry to frustrate you here Chris. We are moving as fast as we can here, and are doing everything we can to have all units shipped as fast as possible. We will share our shipping expectations as we get a clearer idea of what they are, but it’s not likely that all units will go out this month.

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