Spare Batteries are Shipping!

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Spare Batteries are Shipping!

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We promised a few weeks ago that we’d begin shipping spare batteries. We wanted to confirm that they have been going out the door as expected. Many of you should have gotten your spares already and another batch of several hundred are going out this week.

While we’re on the subject of batteries, we’ve had a few reports from customers who’ve experienced their batteries either stop charging or become unresponsive. We’ve found a root cause of this, which ultimately stems from leaving the battery at low charge for too long. We’ve made some changes to reduce of the chances of this happening by both reducing the expected standby current draw, fixing a bug that can rarely cause the standby current draw to be too high, and reducing the minimum voltage at which the charger can initiate charging. These changes will be available by installing the firmware in iOS app update 1.5.2, which is available now on the App Store, or by going to the “Firmware Updates” section of our user manual.

While it’s never a good idea to leave lithium-ion batteries in a low charge state, as it reduces their capacity over time, we’d recommend being especially cognizant of this until you do this firmware update.

Thanks to everyone for your patience in getting your spare battery and we hope all of you enjoy getting some more flying time!

  • John

    Reply

    What is the Firmware update path for android users?

  • Chris

    Reply

    I second that android question. I will never own an apple product so it’s tough to justify supporting a product that doesn’t support me.

    • Matt Zarchin

      Reply

      Chris, we got you covered. We have directions for Android users as well! Take a peak at the manual and let me know if you need help with anything else.

  • Chuck Peck

    Reply

    Welcome aboard Matt, ur taking over a tough job. . .so, my question is ref dsm controler and module to fly the snap using sticks for us old timers who really prefer sticks? I noticed a vimeo video 30 sec, where the guy did a range test using a DX8 v2 controler , cant get the guy to answer any questions about his video test tho…can u help me.? tke Matt and welcome to the crew 😁

    • Matt Zarchin

      Reply

      Hey Chuck, thanks for the warm welcome! We have been developing Snaps that include a DSM transmitter for just this purpose. Not available for sale just yet. I can add your name to the list of customers interested in DSM units if you wish. Shoot us an e-mail at support@vantagerobotics.com for further assistance!

  • david

    Reply

    Hi Matt, you just send the extra battery to same address where you send the drone or you confirm via email first?

  • chuck peck

    Reply

    Hi matt, the dsm module was to be a free perk to early folks who ordered before Nov 2016 as was a free white hard case for the snap and also an extra battery, this can all be verified with James and Tobin as well as others, this dsm module has been promised for a long long time, each request has always been “we are working on it”, could you check for me Matt, i (we) would appreciate it very much, i already have a DX8 V2 transmitter, just need a snap module for it, tks Matt.

  • Jon

    Reply

    I SECOND Chuck’s post above. Thanks Chuck!

  • TAHAZCITY

    Reply

    Ditto Jon & Chuck…

  • William John

    Reply

    When will these batteries available in the market? and what estimate will have cost for these?

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