We continue to ship…

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We continue to ship…

199 Comments

We’re continuing to crank units out the door as quickly as we can here at Vantage. We thought you might enjoy seeing how the first round of Snap deliveries arrive.

Right now, we’re jamming hard building more assembly jigs to increase throughput, ongoing refinement of quality tests and details on assembly instructions, and working through some inbound quality issues with a few components. We’re going to unreasonable lengths in some cases to make these initial units as perfect as possible, including vapor polishing and hand polishing of some components where we’ve been getting inconsistent surface finishes from our molder. We still battle delays from some vendors, but thankfully have been able to find second sources as needed when a vendor has fallen short. Everything is on track, although it continues to take about twice as much effort as we would have hoped!

We also continue to invest in improving software, adding capabilities, and fixing bugs as we find them. We are very close to being ready to release a major overhaul to our communications stack that reduces latency and reconnect time in the event of a signal drop, improves the quality of the streamed video, as well as improves range. We’ve also added a new flight mode – the tracking orbit shot. You can see some sample video of this below.

Thank you as always for all the support.

Until soon,

Tobin, Joe, and the team at Vantage

 

PS – On a personal note, my wife and I had another exciting milestone, with the birth of our son, Alden Joseph Fisher. Between Snap shipping and a new addition to the family, it’s definitely been a full month!

  • Marcus Hawksley

    Reply

    Seriously? Apparently someone found the time to make this post, but no time to answer us. That is not consistent with your claim that you would have to hire and train a new guy for these few days that Ron is away.
    To still be surprised at minor delays suggests optimism over experience. You were meant to be shipping a year ago, surely new delays should be built into your schedules by now.
    The same questions are waiting from the other post, and new updates that fail to answer them just seem like an effort to distract new customers from your track record.
    Congratulations on your new arrival, I hope you get this project under control so you can spend some.more time with your family.

  • Adam H.

    Reply

    Marcus. Stop being a jerk. It must be tiring to be so cynical everytime you post.
    Get a refund if you are so unhappy or call them directly!

  • Tibor

    Reply

    Congratulations on your new family member Tobin!! The Snaps are looking sharp! Your desire and dedication to releasing only the best will see you through!

    V/r

    Tibor

  • Gizmo2001

    Reply

    Tobin,
    Congratulations to you & your good wife for the birth of your beautiful baby!, it is also heartening to hear that you really are making sure that you only ship a top class product & not just shovelling as many out of the door in quick succession as you are able to.
    I see many sleepless nights ahead for you both at home & at work!!.

  • Eddiebo

    Reply

    Tobin,

    Much congrats with your two new babies. 🙂

    Keep up the good work!

    Good things take time. For all the folks screaming about the delays, I’m pretty sure you could get your money back and have Amazon send you a drone in a couple of days. Sure I’d like to have mine a year and a half ago but. . . Seriously, their are bigger things in life than losing your crap over a drone. Big picture people.

  • Toby

    Reply

    Great to see units being packed up 🙂 And big congrats on the new born!

    Still eagerly awaiting my confirmation email.

  • Philip Hartog

    Reply

    likewise – congratulations to your family – and pls update us on progress of orders and shipping !

  • Concerned

    Reply

    Okay Tobin, you’re not playing nice ?. You knew what to do. How the heck can we complain about anything after seeing the pic of your adorable son. Congrats to you and your wife. I have four and they can be a handful but I wouldn’t trade it for the world. Poor kid probably has SNAP flying over his head since he’s been born hahaha.

    But in the end and update on progress of orders would be greatly appreciated. I just want to know where I’m at in line, thats all.

  • Y U No Communicate?

    Reply

    I’ve done hardware before, so I am empathetic with you guys about getting this hardware out the door. It’s hard, and you’re doing the best you can. But you’re creating far more hostility than you need because of your poor or unresponsive communications.

    If you’re truly planning to get all pre-orders out over the next couple of weeks, it should be a relatively simple task to put together a projected schedule list for shipping and arrival (for example, “orders placed in Jan 2016 are shipping now, and will arrive on June 27, +/- 3 days”).

    The minute it starts being accurate, the tone of these posts will change. Without it, people are getting seriously enraged. You’re hurting your brand unnecessarily. If it keeps up like this, it won’t really matter how good the Snap is, people won’t forget it and will find any opportunity to punish you.

    You should post this, and allow people to reply and agree without moderating.

  • Philip Hartog

    Reply

    at least your wife delivered on schedule !

  • Fady

    Reply

    Congrats Tobin. Wish you all the best with Snap and the delivery schedule. For people that are screeming for delays, simply ask for a refund and buy another drone. I did that already and had no problem with the refund process. I may buy snap in the future because I believe its the best drone in the market but I wasnt able to wait.

  • Dan

    Reply

    ? Philip ⬆

  • SB

    Reply

    I agree with @Eddiebo, congrats on your new child and on shipping some snaps! My first son was born a month ago, part of the reason I’m interested in snaps safety cage.
    Don’t let the haters get you down. We all want our snap but temper-tantrums on the blog aren’t helping anyone.
    @Philip Hartog definitely wins for best comment, haha!

  • Philip Hartog

    Reply

    Thanks – but this was an easy one – not meant in a nasty way.

    But there is something to say to let someone else handle the timing – we made our deposits in time, so … expect an ontime delivery too….Just like Tobin did.

    But for now – enjoy your sleepless nights for another reason than Snap.

    And don’t worry – we are still critical !

  • Scott

    Reply

    How many did you ship? Something tells me it’s minimal (less than 20), and you have a lot more pre orders to fill that won’t be done until the fall.

  • philip

    Reply

    Selective replies don’t help – guys – to (re)establish faith…

  • Joey M

    Reply

    Congrats on the baby!! You think Drone Production keeps you up nights…welcome to the wonderful world of PARENTHOOD!!

    FYI – please make extra SNAP batteries & chargers available ASAP. Thanks!

  • joseph

    Reply

    i ordered mine on january of 2016… i’ll make an update on the first of july if my snap arrived or not. hope you guys (customers) will do too.

  • tahazcity

    Reply

    Congrats!

  • Joan solitario

    Reply

    This still includes the extra battery, right? 🙂 I remember a post about an extra battery for preorders because of the shipment delays.

    • Ron Gryn

      Reply

      Hello Joan, The extras will be shipped out later, though if you wish to receive everything in one single shipment it can be arranged. When we send you your verification email, simply respond asking us to hold off shipment until everything is ready. We are building and shipping as fast as we can.

  • Scott

    Reply

    No prob Ron….. again, though, how many did you guys ship? When is your next shipment going out?

    • Ron Gryn

      Reply

      Scott, we have told you before that we are not releasing sales numbers. We are building and shipping as fast as we can. I am glad you are excited about Snap.

  • park

    Reply

    Congratulations!.
    I am waiting for the results in Korea.

  • Daniel

    Reply

    I wish I could say these updates are encouraging. I do t envy all of the problems you are having with software and vendors. I’m questioning my decision of almost two years ago. If we decide we want our. Money back, can we get a refund and if so how long would it take to get it?

  • John

    Reply

    Awesome news, and congrats!

  • Adam

    Reply

    Great news. Funny how many people think the path to a new product should look like a straight line. Keep up the great work. And hello Alden!

  • Carl

    Reply

    My Snap is out for delivery, I’m pretty pumped. Can Snap handle flying in the 110 degree oven that is the central valley this week?

  • Jeff

    Reply

    Carl, please post for everyone to see you got it 🙂 We are all very, very, very anxious to see everything.

    It would be nice if VR would send a unit to a reviewer… I’m about to take another trip without SNAP. But I’m hoping it will make my next trip at the end of July.

  • Carl

    Reply

    It’s here! First impressions it looks very well made and I’m impressed with the fit and finish. Charging the battery now. I’m seriously a little concerned about flying it in the extreme heat though.

  • Joe Kerby

    Reply

    Congrats Tobin in the new addition. Carl when did you order you snap? Awesome to hear you’re shipped! I’m a Feb 2016 order. Hopefully mine is just around the corner

  • Carl

    Reply

    Just flew it a little, this is the first drone I have ever flown and I was very impressed with how easy it was to control and how stable it is. It held its position great in a 10mph wind. Current air temperature is 107 degrees Fahrenheit so I didn’t want to stay out too long with it. I had no problem launching and landing by hand, it really was almost stupid easy.

  • Jeff

    Reply

    VR, have you tested in hot temperatures? What about cold?

  • Joe Kerby

    Reply

    Jeff I’m with ya. I’m in Hawaii and bought a mavic so I would have something to fly but really wish I had my snap ( I have 5 kids to fly around). Hopefully I can get my snap before I go home the end of July.

  • Tim

    Reply

    Carl thank you so much for sharing your experience, it’s greatly appreciated. Obviously I want you to enjoy your new toy. If you post video please put the link out here so we can all see.

    Enjoy your new drone, how exciting!!

    Tim

  • Tibor

    Reply

    Carl – That is awesome! I still remember the video on the vimeo page titled “James’ first flight,” the simplicity and ease of how to control Snap really blew me away. To hear that you are having a similar experience is VERY encouraging!

    Thank you for sharing your experience!

    V/r

    Tibor

  • Jack

    Reply

    Hi. I downloaded the Snap Fly app and looked through the content but couldn’t find how Snap records and snyc audio from the phone. How is that accomplished? Also, since you are shipping based on order date, can we get updates on what order dates have shipped so people can plan ahead?

    Thanks.

  • Lars

    Reply

    really funny! received a few minutes ago this mail -> “Pre-order your Snap today to get it at the pre-order price before Summer’s end!” but where is my confirmation email? ordered 09/2015!

  • Walter

    Reply

    Never before have I found myself invested in a product I have not purchased, owned, nor used. I have followed and read every product status update, missed deadlines, shipping delays, frustrated customer complaints, cancellations, and refunds. As a person that dislikes being sold on anything, preferring instead to let a product sell itself to me on how it meets my (potential) needs, I cannot quite figure out my unusual emotional attachment to the Snap drone. I’m guessing this has something to do with the VB team taking us with them on their journey, with a level of transparency that some might view as possibly suicidal for a startup business. This VB customer engagement approach is certainly unique and should be studied for lessons. My skepticism has tailed off now that they are actually shipping the product, and I plan to place an order soon. When I eventually click that button to purchase my drone, I know I wouldn’t just be purchasing a cool drone, but also the core values displayed by the VB team is more important, which is what has earned my trust in this VB team and a product yet to be experienced. Congrats for finally shipping. Tobin, big double congrats to you and your partner as well on your newborns.

  • Eugene

    Reply

    Bought a Spark because I am on my honeymoon, was flying it (yesterday!) just 10 feet off the ground with wifi to get a 360 shot (rudder input only, straight vertical ascent, in one spot), and it started to drift hard as soon as it finished a single flat plane rotation….and then just flew away. Return to home failed and I’m 99% certain it’s at the bottom of the Mediterranean right now. Thankful I kept my Snap order and looking forward to a better flying experience….

    Do you have a warranty system in place if Snap DORS fly away because of non-user error? Also, is there a protection plan we can buy for if it crashed for user error? $1,000 is an expensive piece of technology to have no protection for.

    Thanks for getting these guys put together.

  • Joan solitario

    Reply

    Thank you!! Yes shipping it all in one package would be best for me. I moved to the Philippines so having everything sent to my California home would be better because my sister will be sending it to me.

  • Steve

    Reply

    Exciting times VR team. You’ve gone up against the big boys and have a product that surpasses them. That’s a huge accomplishment for a small team. I fully appreciate the journey you have had to get to this point and have always realized that I want just purchasing a product, but helping to invest in your dream. I’m looking forward to the day it arrives and want to thank you for not giving up on your dream. All the best, Steve

  • Steve

    Reply

    Forgot to ask. Are you still planning on developing a hard case for snap in the future owners can purchase? That would be really helpful to have. Thanks!

    • Ron Gryn

      Reply

      Hi Steve, we wanted our customers to be able to fly Snap asap so we decided to ship without the case and we will be shipping the case and other extras out in a second shipment. If you prefer, we can ship everything in one shipment, once everything is completed.

  • Daniel

    Reply

    Carl,
    Can you tell us the date of your preorder? Please ?

  • Neo302

    Reply

    Congrats on the baby! That is awesome!
    Does the drone still ship with the case that was shown in an earlier post?
    Thanks

    • Ron Gryn

      Reply

      Thanks Neo. We want our customers to be flying as fast as possible so we decided to ship Snap without the case for now. We are planning on shipping the case with Snap once we are all caught up.

  • Scott

    Reply

    Once again you guys are frustrating customers by being very vague. You have yet to announce how many orders were shipped, nor announce if any additional orders have been shipped since the initial shipment. This is of concern. There has yet to been any kind of proof customers have received their orders other than one guy posting here. Addmittingly, some of thee comments posted here in the past have seemed bogus, and I hope this isn’t another case. As I mentioned before, you would think someone would have posted a YouTube video or review online. You guys really need to get your act together.

    • Ron Gryn

      Reply

      Scott, I am so sorry that you are frustrated. I cannot make people talk to you on the blog. We have asked our customers to share their experiences with Snap, but we can’t force them to. We are building and shipping as fast as we can. We have received positive feedback form the early receivers.

  • Stan

    Reply

    Hi,unboxing review Snap on YouTube or Vimeo…pls guys

  • William

    Reply

    Haha good comment!

  • Tristan

    Reply

    Congratulations on your new arrival, you must be stretched from all sides at the moment. I only happened across this post after seeing and ad on Facebook for Snap. I ordered in September 2015 and patiently waiting, I’m sure it’s better for everyone to make sure you have the product right before shipping so that’s fine.
    I haven’t received an email since March 14 this year though, are you not sending updates by email anymore? And are you sending overseas orders yet or are they behind?

    • Ron Gryn

      Reply

      Hello Tristan, Thanks for the support. We are currently shipping only in the US for the moment, and plan to have our international shipping going soon. We have updated the blog several times, though we have only sent out emails of the updates on major changes.

  • Yoshinori Saeki

    Reply

    I will wait forever for the wonderful things to arrive.

  • Philip

    Reply

    Only shipping US ?
    2 weeks ago you said you would ship in sequence of order date, regardless of destination.

    Now I get why you have not replied to my queries.

    Another delay and another ‘soon’.

    For the umptieth time, we do not have an issue with delays but with piss poor communication about delays.

    Pls let me know – by email is fine too – when a 9/9/15 order to Amsterdam might ship.

    And, yes, I do understand this process is not easy but dealing with you (lack of) information is really killing – for your reputation!

    Best

    • Ron Gryn

      Reply

      Hi Philip. We have started shipping slowly and started with the US. Two weeks ago was the first time we shipped. In the first batch there were no international customers. Since we have started shipping, we have been dealing with a new set of hurdles, and we have handled them and will continue to do so. There are more hurdles shipping internationally than there are shipping within the same country. Shipping internationally takes more logistics and therefore more time. Each different country has its own set of customs regulations and shipping issues to navigate. We will continue to work on getting Snap to every customer. Thank you for your patience and support.

  • John Pirtle

    Reply

    I wonder how far down I am on the list?

  • Scott

    Reply

    Funny how you guys aren’t answering my questions and instead delete my posts. I’m about to cancel because of this.

    • Ron Gryn

      Reply

      Scott, we have answered your questions. Just because you don’t like the answer does not mean we didn’t answer you.

  • Toby

    Reply

    If international shipments are going out a bit later, will they be bundled with the extra battery and case? Or would that still be an option as second shipment (considering shipping costs)?

    Also anyone who’s got one already please post reactions and reviews 🙂

  • chuck peck

    Reply

    Cant help but think someone who has received their Snap has flown it, awed at its awesomness and (? posted the video?) on youtube or vimeo . . . where?? let us know ok, we’re dyin here to see it! and we all (all) thank you.

  • Andreas

    Reply

    @Carl, can you tell us a little bit more about your flight experience? Could you distribute some video clips from your snap via you tube?

  • Tom

    Reply

    How many have you shipped? When is the next shipment? Why are you blocking Scott’s posts?

    • Ron Gryn

      Reply

      Hello Tom, we are not releasing our sales numbers at this time. We are building and shipping as fast as we can. We plan to have the last of the pre-orders shipped early August. We are not blocking Scott, he has posted over 70 posts.

  • Paul E. C.

    Reply

    What shipping courier are you using?
    What type of shipping did you decide to use?

    What I mean is, two week ground? Two-three day?

    Thanks y’all for the answer!

    • Ron Gryn

      Reply

      So far we have used exclusively FedEx shipping. We are shipping Smartpost. Like any shipping, the farther away = the longer it takes.

  • James

    Reply

    Congratulations on both your new arrival, and the beginning of shipments! I’ve been waiting very patiently and know you’re producing something very special. I’ve sent an email to the support address regarding an address change – I do hope you can modify my shipping address before my Snap goes to the wrong place and cause you more problems on its return!

  • Chris

    Reply

    Do you have an estimate on international shipping? For example will we get it before Oct? I am circumnavigating Australia on an Adventure bike and having a drone along would make filming a Snap.

    • Tobin Fisher Post author

      Reply

      Sounds like an awesome adventure Chris – I’m jealous! You’ll definitely have your Snap well before then. Can’t wait to see the footage you get!

  • Tom

    Reply

    Not one single video from a “user” posted online yet

    • Ron Gryn

      Reply

      Hello Tom, we cannot force people to post online. I personally have never posted a video of myself unboxing something or using something for the first time. I kinda understand the appeal, though it is clearly not for everyone. Hopefully with more shipments going out later today, more customers will be reviewing or posting.

  • Dave Herbert "NightFlyyer"

    Reply

    Hi. I was going to reply to my last post but can’t find it? Thank you for replying. I was wondering where I am in the que since I ordered in nov of 2015. Also trying to download the fly snap app in anticipation from the App Store, but all it does on my iPhone is search. Can you tell me what I am doing wrong?

    • Ron Gryn

      Reply

      Hello Dave, your last post is under the “We’re shipping” comment section. A lot of people are wondering where they are in the queue. We started our sales campaign in September of 2015, there was an amazing surge of orders during the first few weeks, then there have been a steady supply of sales orders every month since then. We started shipping June 13th, and we started slow. We plan to have the last of the pre-orders shipped in early August. As for your phone being unable to download the app, please contact customer support at support@vantagerobotics.com to get the best assistance. That way they can have a documentation of the issue to fix for any other customer. Thank you.

  • Toby

    Reply

    Could I nudge to get an answer to by above comment please? ^^

  • Dave Herbert "NightFlyyer"

    Reply

    Thanks Ron. I found it and thank you again for replying. I found the issue on the app. I had to go to settings, privacy and click the button called limit advertising. Then rebooted phone and it worked. So I have the app and am now ready. I have a very unusual presentation in mind so hope to get it before weather changes as we only have 3 seasons here in Midwest, June July and winter, a big difference from my high school days in Sunnyvale and 45 years of living in south Orange County, but we have got lots of room to fly! Standing by. Thanks again to all of you. ~Dave

  • Scott

    Reply

    Ron,
    You replied to multiple people after me before you replied to any of my inquires. You still have not answered how many units were shipped with the initial shipment. This leads me to believe it was very minimal. You guys should be keeping it professional. Your reply was not. It’s obvious I’m frustrating you guys with me legitimate inquiries which you guys are being very shady in answering.

    • Ron Gryn

      Reply

      Hi Scott, you are not frustrating us, we love talking about Snap. Unfortunately, while we share many details with the community, you seem to have missed that we are not releasing any sales numbers publicly at this time. Thank you so much for your concern and support for Vantage Robotics.

  • Jeff

    Reply

    Can you ship to someone who WILL post videos and reviews? It seems only Carl has posted and received.

    • Ron Gryn

      Reply

      Hi Jeff, we are working very hard to ship Snap to every customer. We still plan to have the last pre-order shipped early August.

  • Chris

    Reply

    Hi Gang, If I get mine in the near future (I ordered in Jan 2016) I will for sure do a video and post it to my blog so you can check it out with a full unboxing and review. If the Vantage team wants to get me one sooner rather than later then I’ll take care of that so the rest of the group can see the progress. I agree that we need to have some firmer dates for shipping the rest of the product. I have taken 6 trips since I ordered and had expected it last year so I haven’t had it with me to get the epic shots we wanted but looking forward to getting it soon!

  • Concerned

    Reply

    Ron I wasn’t going to say anything for it just doesn’t seem like its not worth it. You’ve had a few people ask how many you have shipped so far. Your response of saying your not releasing sales numbers at this time is a little ridiculous. NO ONE AND I MEAN NO ONE is asking for sales numbers. I’m not sure they even care about sales numbers they just want to know VR’s progress in shipping SNAP and them receiving the product they paid for; thats all. If we wanted sales numbers there is plenty of resources out on the web that we could find that out.

    Ron when you first took over doing the blog work your demeanor was way more positive than it has been of late. Yes you’re in the hot seat and I’m sorry that you are; not sure I would want to be in your shoes. You want us all to understand your’s and VR’s frustration with the delays and issues you’ve had getting SNAP off the ground and running; well please understand the clients (your customers) position as well. Although we all have had some differences in opinion we are all still here supporting your company, its vision and mission.

    • Ron Gryn

      Reply

      We’ve shipped a little over 1% of the orders to date. We mentioned when we started shipping that we would need to begin slowly, and this has been the case. However, our shipping rate has been roughly doubling each week and we expect this to continue. At the moment, we can let customers know your order priority in the queue and our progress to date. In your case, your order was in July 2016, so it will be shipping at 75-80% of total orders. We will provide more precise shipping time estimates as our process becomes more predictable. We know we’ve stretched your patience here, and we appreciate your ongoing support.

  • Ron Gryn

    Reply

    Hello John, we have tried to be as open and transparent as possible. If you have a concern or question, please ask.

  • Scott

    Reply

    Well, it makes sense now why you have been so vague in answering if only 1% of orders have been shipped. You started shipping almost three weeks ago. At that rate (1% in 3 weeks), there is no way you will have all your pre-orders shipped by August. Looks like my prediction will be true…. most people won’t be getting this drone until the fall.

  • Marcus Hawksley

    Reply

    I have had numerous posts removed from this site, I have posted on Facebook and you deleted it. So i have been force to post where you are unable to delete them. Even so, the only replies I have received from you have insisted that you have answered the questions, yet these answers are not visible anywhere. Answering a single point whilst ignoring the rest is not and answer it is a diversion.
    Shipping should have been studied and researched well before you priced it. Definitely before the original deadline. If you are using fedex they will help you. Shipping internationally is not that difficult!
    We have been asking for information to backup your schedules since the first delays and you don’t answer the pertinent questions, then the next post says that you were wrong and we are delayed further. I understand why you are doing this, but it does not make it right!
    Please give us an update as to your progress with less excuses and more transparency.

    • Ron Gryn

      Reply

      Hello Marcus, it was wonderful to talk to you on the phone today. You have some great questions and even better ideas. We will try to be more forthcoming with information.

  • chuck peck

    Reply

    hi ron, my purchase date was august 2016′ so it looks like im in the 75-80% category, is it possible for you to let us know how many units you have shipped out each week so far? This info will give us an idea of how long our wait will be until we get ours? And. . . .it might help to soften the frustration going on here in the blog. please?

    • Ron Gryn

      Reply

      Hello Chuck, we have been doing pretty well at giving regular updates, last month we updated the blog three times, and we will try to continue to do so.

  • chuck peck

    Reply

    correction…just checked and my purchase date was sept 22 2017…looks like ill be rcvin my snap late august eh?

  • chuck peck

    Reply

    welp, im considerating not commenting further

    • Ron Gryn

      Reply

      Hi Chuck, the blog community is always open to helpful posts. Please feel free to share any and all tips and information you feel the community would benefit in knowing.

  • Fady

    Reply

    For anyone upset from Vantage robotics, you really need to work with DJI support to know how awesome are vantage robotics team. I really regret that I cancelled my pre-order now. the new spark has a serious issue with the follow me mode and DJI support told me just change your phone carrier provide !!! they were very VERY rude. They basically don’t care.

  • david

    Reply

    hi, 3 weeks for 1% I think you will need more than a bump, push or miracle to deliver all preorders on time. Anyway I am glad to hear that you are shipping at least, but honestly I don’t think I will get my snap for my vacations in the grand canyon on August. I will keep faith in you.

    • Ron Gryn

      Reply

      We plan to double the ammount we ship every week, and so far we have been able to exceed that. We still believe we can pull this off.

  • chuck peck

    Reply

    thanks for the replys Ron, ive got fingers crossed for you folks to make your end of August timeline, my birthday is Aug 29th so that snap arrival would be a truly super great birthday gift (Big Smile Goes Here)

    • Ron Gryn

      Reply

      Thanks Chuck, we believe we can make our current schedule. We hope you share some of that great birthday footage with us all.

  • Kristopher Edewaard

    Reply

    Hey Ron and team VR,

    I know Snap if chocked full of cool features and auto modes for tracking. Will it have the capability or possibly in the near future to pull up a map on our smartphones via the app and set a course with waypoints so it can fly fully autonomously along the predetermined route and snap (pun intended) images and video for me to view in real time mid flight (or possibly store and I can view after flight)? I have many properties I own and maintain and it would make the job so much easier.

    Thanks for your hard work in increasing production and for your prompt response to my inquiry.

    I hope y’all got the day off to enjoy Independence Day!

    • Ron Gryn

      Reply

      Hi Kristopher, waypoints are a feature we would love to add to Snap’s impressive list of features. While we are mostly focused on getting Snap to every customer, we are always looking for ways to improve Snap. We have a number of things in the works and when they are ready we will be glad to share them with our community.

  • Chris Choate

    Reply

    For anyone interested, I pre ordered back in mid October of 2015 and haven’t seen the drone or email as of today. I’m about to go on my second vacation without it, very disappointing. When it does arrive, I will do a video review.

    Question for Vantage – When will the Android app be up and running? Without it, this drone is useless to some of us.

    • Ron Gryn

      Reply

      Hi Chris, thanks for offer to do a video for the community. As for the Android app, there are still a few test that the developers want to run before they release it to the public.

  • Kristopher Edewaard

    Reply

    Appreciate the quick response Ron! I guess that’s an upgrade I can look forward to on my Snap one day. I look forward to that and other modular upgrades with my soon to own flying camera!

  • Joe Kerby

    Reply

    About a week ago you said you had shipped 1% of all orders. Could we get an update of where we stand now, a week later? It would be nice if we could get a weekly update of % of orders shipped to see your progress. It would be greatly appreciated.

  • philip

    Reply

    What is the story now on international shipping – will that take place in order of purchase or is it deferred until all domestic orders are gone ? Need to know if I need to adjust my address to domestic !
    Thanks !

  • Paul E. C.

    Reply

    I am assuming that your company has structured scheduling logic. Please enlighten us based off of your schedule.

    1) When do you have scheduled to ship the pre-order customers’ extra battery?
    2) When does your online retailer site open?
    3) Will batteries be available and in stock when your online retailer site opens?
    4) Will battery chargers be available and in stock when your online retailer site opens?

    • Ron Gryn

      Reply

      Hello Paul. 1) We hope to begin shipping extra batteries in late July to all customers who ordered before May 24, 2016. We have limited supply of a key component and want to make sure we didn’t limit customers getting their unit because of a battery shortage. 2) Our online retailer will open in a few weeks. We are getting caught up on our backorders. 3) We plan to be caught up enough to offer extra batteries when our online retailer opens. 4) Extra battery chargers should be available. Thank you for your support Paul, let us know if you have more questions.

  • Paul E. C.

    Reply

    Thank you very much for the details.

  • park

    Reply

    Please keep your international shipping promise in mid July.

  • Al H.

    Reply

    Like everyone else, I continue to be frustrated by the delays and lack of information, but will try to remain patient especially in light of the reported problems with the DJI Spark, which has been the only other drone that caused me to question my patience.

    BTW, there’s a phone app by the FAA called B4UFLY that appears that it might be useful to us when we have something to fly.

  • Scott

    Reply

    Ordered November 2015. I still have yet to receive any email about confirming my address for shipping.

  • Marshall P

    Reply

    I seen the other drones that compete with the snap and by far the snap is a better looking drone and with the blade guards safer. I already had my thumb sliced buy a rotor blade , keep up the good work I have a pre order and will wait as long as it takes to get a quality product. I have a question that I have not heard any ask about tee shirts will they be available.

    • Ron Gryn

      Reply

      Hi Marshall, we plan to have our online retail shopping site up and running around the end of July. I do not have the full list of everything for sale or when it would be available. T-shirts would be sold there if anywhere. Thank you for your support.

  • Jim

    Reply

    VR folks, I’m curious about the photo of the two Snaps, boxed up and ready to go. The Snap on the left has a dark rectangle on the top of the forward part of the fuselage. The one on the right has the same rectangle, but it is much lighter in color, almost white. Why the difference?

    • Ron Gryn

      Reply

      Hi Jim, the photo was taken on a production line with my phone. Not the greatest lighting, or camera. Nothing to be concerned about. All the Snaps in the photos are real and shipped.

  • Gizmo2001

    Reply

    On a different point I’ve just watched a few of the new videos posted on Vimeo by VR & I have to admit to being very impressed on how the Snap handles the wind on those cliff tops in the maze videos, you can see the clothing on the people clearly effected by the wind but the Snap is ultra stable.
    Also the MTB tracking video is very impressive with all of the elevation direction & speed changes, Well done!.
    All I need now is for International shipping to start so I can post some of my own videos.

  • chuck peck

    Reply

    Hi Ron, I know im sounding like a broken record, but dont you personally find it weird that after all these Snaps have been shipped (began shipping on june 13th), that not a single person ,to my knowledge, has said on this blog or anywhere else that they got their Snap and here’s me flying it?? Carl (who can forget him) has never been heard from again (thats weird), …so… is it just me Ron dude…or dont you also find this reallly strange?? I understand you cannot force anyone to put up videos, or pist any info about their receiving their Snap, but common, …nobody?…really?? im not buyin it, seems unreasonable, and if its seems unreasonable (like Judge Judy says), its probably not true, however, being an optomist and one who will be here waiting like those other folks on this blog…so tell me Ron ole boy…what do you think is going on…any ideas…not trying to be a nasty guy…jyst questioning things that dont seem reasonable to me, or others here…a word about it or two would be greatly appreciated, and thank you. whew…

  • Chris Cook

    Reply

    Does anyone have any video or testimonials to post from their new Snaps? Just curious to see what this thing can do in the hands of someone just learning the system.

    Thanks!

    • Ron Gryn

      Reply

      Hi Chris, we are waiting for more customer reviews, and until we have them, here a link to someone flying Snap for the first time:

  • David F

    Reply

    Is there a minimum requirement for Android version and phone hardware like sensors? I have an old Samsung Galaxy Light phone with 4.2.2, but intend to upgrade this year. I don’t want to spend much on a phone, but can at least start flying with my newer tablet if I don’t get a new phone by the time my Snap arrives. Are you waiting to ship to Android customers until the app is finished? Thanks.

  • DJ ONeil

    Reply

    Hi Everyone, and especially Marcus Hawksley:

    When I first learned of Snap, i signed up for a pre-order immediately. I’m a commercial director and amateur documentarian. I loved the idea of a drone that was portable, super easy to fly and above all, safe. We shoot a lot of commercials with famous people, and an open-bladed drone in these situations has always scared the absolute shit out of me. Imagine doing a TV commercial and crashing a drone into a professional baseball player who makes $17 million a year? You literally cannot buy enough production insurance to cover this kind of liability.

    So that was the professional angle that got me to plunk down my almost $1000 pre-order. But I have to confess, the personal use was way more of an enticement. Having a drone I could quite literally throw in a back pack and take anywhere (we travel a lot) and fly it around people (even my children) with a feeling of ease and safety? Sign me up.

    After a bunch of delays, I thought of asking for my money back. I went to Iceland, and Snap wasn’t ready. Botswana on safari; Snap wasn’t ready. Spring training shooting for a professional baseball team; and Snap wasn’t ready. I’d emailed Tobin each time to get the reluctant “Snap wasn’t ready” message from him.

    I thought about asking for my money back and then I got an email from Tobin asking if I wanted to be a beta tester. Hell, yes, I said. Soon enough I had a very early version and was shown how to use it.

    I have been a beta tester for many of our client products (by the way, Vantage IS NOT a client. I paid full price). But being a beta tester for a photo sharing app, or a piece of hardware that let’s you watch your home tv from your phone, or almost anything else is no where near as intense as being a beta tester for a drone.

    Over the past (six) months of beta testing, I’ve been blown away by how freaking difficult it is to build a drone from scratch. The variables are INSANE. Each time I flew, I’d send the guys a note. Sometimes major things like: Snap took off just fine, but lost connection at after fifteen minutes and crashed into a tree (early days). And sometimes minor things like: when you accelerate forward fast, Snap dips a bit, and you have to add throttle, which also inadvertently adds yaw, which messes with the footage.

    I had a million things; mostly nit-picky little bullshit things. But at every turn, I’d send a text or an email, and these guys would have a solid response. Almost always, they’d already found the flaw themselves and told me of the fix they were working on. Very few times did I point out something new to them. I was so impressed by how they were all over these problems (and continue to be).

    And they have been incredibly responsive. They know I’m kinda digging this role of test pilot, I think, and they’re thankful for the info. They come to my office and switch out hardware, perform hardware upgrades, and look at my drone’s logs literally all the time. I must have had six or seven hardware swaps as they fix thing; tons of firmware upgrades and dozens of software updates. Tobin emails and texts responses at all hours. And the team is super impressive. One guy, Pavlo, brought over a new fuselage, updated the firmware, gave me some tips and watched me fly it. When we were talking later, I asked him about his background. “Nasa”, he said shyly. “Nasa?” I asked. “What did you do there?” I prompted. He humbly mumbled something about working on “Interplanetary unmanned landing systems”.

    SO…I’m coming a long way to say this: these guys are smart and they have their heart in the right place. They are doing something unbelievably difficult, and probably underestimated how difficult the undertaking actually was. But after flying this drone, and seeing this team’s commitment and intelligence, I have high hopes. I can’t tell you how much fun it is to throw this thing into a backpack and just go fly–and have killer footage to look at after you land.

    Here’s a little unboxing video to show you how easy and quick it is to fly this thing. Apologies for the crappy footage–my daughter shot it on her iPhone.

    comment_15872938

    I’ve got a ton of really nice footage I’ve shot over the past months; now I just have to get my 16 year kid to edit it and post it for me!

    I know it’s been a long road…but I think it’s going to be worth it.

    dj

    ps. just so you don’t think I work for Snap with all these positive things i have to say, here’s my company: http://www.hubsanfrancisco.com

  • Chris

    Reply

    DJ ONeil…
    You know all the right thing to say to a fella.
    Cheers for the vid

  • Gizmo2001

    Reply

    @DJ ONeil,
    Thanks for the very informative post!.
    Hopefully the guys & girls at Team VR can get their logistics chain in order so they can upscale production & shipping to their international customers.

  • Ralf

    Reply

    A big Thank You to you, DJ
    I guess this is what many many people (incl. me) have been waiting for. I’m a Quality Manager at a big Telco and I know about the big rocks that have to be pushed aside on the way to a perfect product…I’m really thankful, that VR doesn’t go 80/20 like many other companies.
    I have to admit, I can’t wait 🙂 although I’m international and I have to wait a bit longer than you guys in the US.

    Cheers
    Ralf

  • Adam H.

    Reply

    That’s the type of post we have needed to see and watch for a very long time. Big thanks!!

  • chuck peck

    Reply

    well that was kewl dj . . . tks for posting and putting up the video, also love your business , i watched everything, still chuckling, very neat place, again thank you! the first comment that came to mind after reading your post was ” Mongo like candy! ” 🐘

  • Chris Cook

    Reply

    So DJ is a beta tester and has had a Snap for six months? That’s cool and all, but what about new users?

  • Chris Cook

    Reply

    Cool! Thanks!

  • Chris

    Reply

    There was talk a while back about directional flight control, as in: tilt the phone left and snap goes left in relation to the pilots view regardless of snap’s orientation.
    Is this feature functional at launch and can it be turned off when flying POV though the phone?

  • Nick

    Reply

    As a suggestion for the videos of someone “trying for the first time”. What about you using a gopro chest mount so we could all see the phone usage and snap moving infront, that could be a good and clear video of the responsiveness of the drone. Just suggesting some ideas to keep backers patient, nothing more than just good intentions here!

    P.s. The dj video did help a looooot with the anxiety about all the delays.

  • DJ O'Neil

    Reply

    hey guys…I’ve been a bad beta tester–have tons of video, but just have been too busy to edit and post! I talked my daughter into sitting down and putting some footage together and this is what she came up with:

    It’s a compilation of shots over the past number of months in various locations. I think it shows just how beautiful the footage can be with this drone.

    apologies for not posting more stuff sooner.

    dj

  • DJ O'Neil

    Reply

    PS. FYI we have done no image stabilization or color correction–this is straight out of the camera.

  • Ron Gryn

    Reply

    Hello Jon, I understand your frustration and all of us here at Vantage Robotics are very appreciative of your patience. We had a surge of order in the first week of pre-sales. We did start shipping slowly, however we have been able to double our output each week and plan to continue to do so. You are an early supporter and we are grateful, you should be receiving an email to verify the shipping address soon. The reason we are no longer taking pre-orders is that we are gearing up for sales orders. Our online retail site is being set up and we plan to have it up and running the end of July. Snap and Lily could not be more different. Snap is real, and shipping to customers.

  • Al H.

    Reply

    DJ, thank you and your daughter for taking the time to do this video. It lifts the spirits of those of us who are still waiting and anxious to have the same experiences.

  • Chris Choate

    Reply

    Very nice DJ. Kudos to your daughter’s editing too.

  • DJ O'Neil

    Reply

    Thanks, Chris. Thanks, Al.

  • Gizmo2001

    Reply

    DJ,
    Stunning scenery!, Thanks for the further video.

  • Joe Kerby

    Reply

    Hi guys hope all is well. On June 29th you said you had shipped 1% of orders and were doubling the amount shipped every week. We haven’t heard any update other than you still plan on finishing all pre-orders early August. The way I see it if you are doubling shipments every week It’s going to take a longer than that. According to Ron, I should be in the 45-50% range of shipments which according to your schedule wouldn’t put my order shipping for another 3-4 weeks unless you have really ramped up the shipments the last 2 weeks. I you could please let us know where the shipments stand now it would be much appreciated. (What % have you shipped so far) Are you at 3%,5%?? Just a weekly update as far as the % goes would be great. Thanks for the vids DJ!!

  • Gerard

    Reply

    Hey Joe. Allow me to chime in for everyone’s benefit.
    I pre-ordered SNAP early – around September 7,2015. VR’s recent email to me stated that I was bunched in the 14%-16% of initial pre-orders. Although I did receive an email for address confirmation on June 9, I have still to receive a confirmation of actual shipment. I worry that the early August deadline VR set to deliver ALL pre-orders will not be met. It’s starting to look more like late August to early September. I could be wrong though. Makes me now regret opting out of the Beta-tester program. smh
    It’s sad because seeing DJ’s sample videos from a beta unit , I’m already impressed with what SNAP can do in the hands of an actual end user. Hoping that Christmas can still come in July or early August for all of us.
    BTW, thanks DJ for the videos and feedback. Despite the delays, I’m still glad I made the decision to go with SNAP over any other drone.

  • Toby

    Reply

    Hi Vantage Team,

    Could we get an update on shipping please? Particularly (in my case) on when International shipping has commenced (it has been mentioned that this would occur mid July), and when the Android app may be availble to test.

    Thanks, and keep up the good work. I can’t wait to try it out soon.

  • Chris Cook

    Reply

    Hey guys! Happy weekend. Any idea on what percentage of shipments you have made so far?

    Thanks!

  • chuck peck

    Reply

    I’d sure like to read a response to Joe’s post above, what % shipped?

  • Jeffrey Cornell

    Reply

    Any shipping updates?

  • Joe Kerby

    Reply

    Thanks Gerard. Please keep us updated when you receive your shipment confirmation. Since I’m at the 50% mark I should be a few weeks behind you in shipment if they really are doubling shipment every week like they said. Time will tell.

  • Paul E. C.

    Reply

    May we please have a new update

  • Bruce

    Reply

    also would like to know…. haven’t heard anything in a month… and that’s only because i email them somewhat regularly….

  • TiM

    Reply

    Hey, are you guys getting e-mails? Or are you getting replies to e-mails you’ve sent? The last e-mail I received from Vantage was a manufacturing update on 3/13/17. I haven’t been asked for an address verification and I haven’t been told what percentage my order placed on 9/26/15 falls into either…

    TiM

  • Chris Cook

    Reply

    Guys what gives? You’ve been shipping for over a month and there are people that pre-purchased in 2015 that haven’t received an email much less a Snap. The Videos you post of new users are beta testers or really old video. If there is a problem it would be nice to know. Making a Early August deadline seems impossible. Or is it worse?

  • chuck peck

    Reply

    about ur not thinking its weird Ron, guess thats one of us for each side of that coin

  • Dan Fine

    Reply

    Hi, I finally got some decent editing software. There is no story behind this video, just flying and learning how to use the video editing software. So much better than Microsoft Movie Maker. https://youtu.be/CBs4EB6SfSg

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